Terms and conditions

1. The seller

The seller is Jana Nováková – Moltéa, a self-employed trader:

Seller

Jana Nováková – Moltéa

Business address

Vzorová 12, 811 01 Bratislava, Slovakia

IČO (business ID)

12 345 678

DIČ (tax ID)

1234567890

Registered in

Trade Register of the District Office Bratislava, no. 110-123456

Email

hello@moltea.clothing

Phone

+421 900 000 000

Supervisory authority

Slovak Trade Inspection (SOI), Inspectorate for the Bratislava Region, Bajkalská 21/A, P.O. Box 5, 820 07 Bratislava 27

2. Scope

These terms apply to every purchase made through moltea.clothing by a consumer, meaning a person buying for purposes outside their trade or profession. Matters they do not cover follow Slovak law, in particular the Civil Code and Act No. 108/2024 Coll. on consumer protection. The contract is concluded in English.

3. The pieces

Every piece is printed by hand from a carved lino block after it is ordered. The photos show the actual designs, but no two prints are identical: small variations in ink coverage and position are a feature of hand printing, not a defect. Sizes and materials are listed on each product and on the Info page.

4. Ordering and the contract

You add pieces to the bag, choose the delivery country and a pickup point or delivery to your door, and pay through Stripe’s secure checkout. Before paying you see the pieces, the total price and the delivery charge, and you can correct any detail. The contract is concluded when your payment succeeds; you then receive an order confirmation by email. I keep a record of the order; you can ask me for a copy at any time.

5. Prices and payment

Prices are in euros. The seller is not registered for VAT, so no VAT is charged. The delivery charge is shown before you pay and depends on the destination (see Shipping). You pay in advance by card or another method offered at checkout, such as Apple Pay or Google Pay. Payments are processed by Stripe; I never see your card details.

6. Making and delivery

Each piece is made after you order it and ships within 4 working days of payment. Delivery times by country are listed under Shipping. I ship within the European Union only. If I cannot ship within 30 days of the order, I will tell you and you may cancel for a full refund.

You own the piece once it is paid for; it is at your risk from the moment it is delivered to you. Please check the parcel when it arrives; if it is visibly damaged, note this with the carrier if you can and send me a photo.

7. Right of withdrawal

You may withdraw from the contract within 14 days without giving a reason. The period ends 14 days after the day on which you, or someone you name other than the carrier, receive the goods; for an order delivered in several parcels, from the day the last one arrives. The right applies to made-to-order pieces as well, since they are standard designs and sizes rather than goods made to your personal specification.

To withdraw, tell me clearly before the period ends, by email to hello@moltea.clothing or by post to Vzorová 12, 811 01 Bratislava, Slovakia. You may use the model withdrawal form below, but you do not have to.

Send the goods back to Vzorová 12, 811 01 Bratislava, Slovakia without undue delay and no later than 14 days after telling me. You bear the direct cost of returning them. I will refund all payments received from you, including the original delivery charge (up to the cheapest standard delivery offered), within 14 days of receiving your withdrawal, using the payment method you used, at no cost to you. I may withhold the refund until I have received the goods back or you have supplied proof of sending them, whichever is earlier. You are liable only for any loss in value caused by handling the goods beyond what is needed to establish their nature, characteristics and fit.

8. Defects and complaints

I am liable for any defect that the goods have when you receive them and that shows within 24 months of delivery. To make a complaint, write to hello@moltea.clothing with your order number, a description of the defect and, ideally, a photo, and send the piece to Vzorová 12, 811 01 Bratislava, Slovakia if I ask for it. I confirm every complaint when I receive it, handle it free of charge and settle it within 30 days at the latest.

• You can first choose between repair and replacement, unless the one you choose is impossible or disproportionately costly compared with the other.
• If neither is possible, if I do not provide it within a reasonable time, or if the defect is serious, you may ask for a proportionate price reduction or withdraw from the contract for a full refund.
• I reimburse the reasonable cost of sending a justified complaint.

Wear and tear from normal use, and damage from washing or handling against the care instructions, are not defects.

9. Dispute resolution

If you are not satisfied with how I handled a complaint, or believe I have breached your rights, write to me first. If I reject your request or do not reply within 30 days of receiving it, you may submit the dispute to an alternative dispute resolution body under Act No. 391/2015 Coll., such as the Slovak Trade Inspection (SOI); the full list is kept by the Ministry of Economy of the Slovak Republic. Your right to go to court is not affected.

Supervision over consumer protection: Slovak Trade Inspection (SOI), Inspectorate for the Bratislava Region, Bajkalská 21/A, P.O. Box 5, 820 07 Bratislava 27.

10. Personal data

How I handle your personal data is described in the Privacy policy.

11. Final provisions

The contract is governed by Slovak law. If you live in another EU country, you keep the protection of the mandatory consumer laws of that country. I may change these terms in the future; the version in force when you placed your order applies to it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.